Snel (2013) in The Handbook for the Experience Economy (Chapter 7)
Category Archives: Experience
The art of noticing our failure to notice
Snel (2016) The art of noticing our failure to notice
For the love of Experience
The attention for how people experience things – whether they are customers, patients, citizens, guests, students or employees – is growing day by day. Clear language for this development is however still lacking. In my research I have constructed a foundation for the so-called experience economy to give insight into what the roles of organizations andContinue reading “For the love of Experience”